Grams is a food diary with calculations and statistics.
For app and privacy questions: gaavr.apps@yandex.ru. See the privacy policy for information about data processing.
Describe what you did, what you expected, and what happened. Include your Grams and iOS versions if you know them. Where possible, reproduce the issue using fictional foods and values.
A screenshot is optional. Before sending one, hide names, addresses, dates of birth, health information, and other personal details. Please do not send passwords, sign-in codes, identity documents, medical records, a Health export, or your full diary database. You do not need to email support to use Grams.
The support button creates an editable draft with the app version, device type, and iOS version. The app does not send it automatically. Attachments you add become available to the recipient. Support email uses Yandex Mail.
The developer cannot remotely open your local database or manage your Apple Account. To make a request about support correspondence, write from the address you previously used and describe what you need. Do not attach an identity document in advance. Any identity checks should be proportionate to the request and its risks.
“Delete Grams data” removes the diary, your own foods, recipes, daily targets, the streak, the profile, body composition measurements and the Health queue from the current database, together with previous database files kept after migration from an older version. It does not remove what is already written to Health, iCloud copies on devices with sync off, or device backups. With sync on, the deletion reaches your other devices with the same Apple ID once they are online. Removing the app does not guarantee deletion of data in Apple’s services; before removing the app, preserve information you need and check your data in Apple’s services. The privacy policy has the details.
Time limits for personal data requests depend on applicable law and are explained in the privacy policy. They are not a promise to fix an app issue by a particular date.
A copy is saved as a file to Files or wherever you choose; restoring adds from the file what isn’t in the app yet and overwrites nothing. If a restore fails, the app names the reason:
If individual entries in the file are damaged, the app skips them, tells you how many, and restores the rest. Entries with an unknown meal get one based on the time of the entry.
Calories, targets, and forecasts are estimates whose accuracy depends on the information supplied. Check portions and nutritional values against the product packaging. Grams is not intended to diagnose or treat medical conditions. Do not treat calculated targets as an individual prescription for a medical diet, a child, pregnancy, or breastfeeding; such decisions need appropriate professional advice.
Online search may automatically send the text entered, or a barcode missing from the local catalog, to Open Food Facts. Do not enter personal or medical information in search. Turning off Health and iCloud does not turn off online search.
Your rights under applicable law remain unaffected. This page does not waive those rights or provide an unconditional exclusion of the developer’s liability.